Privacy Notice

Last updated 30 July 2026. VeraPoint.ai Ltd operates VeraPoint. This notice explains what we hold and why.

What we hold

• Message data — the messages your organisation sends and receives (original and translation), timestamps and delivery statuses, held with our SMS carrier (Twilio) and in our translation cache (Cloudflare).
• Contact data — names, phone numbers and language preferences your organisation saves.
• Enquiry data — details you submit through our early-access form.

Why we hold it

To provide the messaging service to your organisation (performance of contract), and to respond to enquiries (legitimate interests). For client message content, your organisation is the data controller and we act as processor on its instructions.

Retention

Message and contact data are retained while your organisation uses the service and removed on written request after the service ends. Enquiry data is kept no longer than 12 months if we do not enter into a contract.

Your rights

Under UK GDPR you may request access, correction or deletion of your personal data, and complain to the Information Commissioner's Office (ico.org.uk). VeraPoint.ai Ltd's ICO registration is in progress.

Sub-processors

Cloudflare (hosting, storage, machine translation) and Twilio (SMS carriage). Both process data under their own compliance programmes.

Contact: mark@verapoint.ai